Frequently Asked Questions

SENTRADO (Beijing Xinshentuo Technology Co., Ltd.) is a leading Chinese industrial automation and system integration company founded in 1998. We specialize in designing, manufacturing, and delivering PLC control cabinets, VFD systems, MCC panels, HMI solutions, and SCADA systems for industries worldwide.

With over 25 years of continuous operation since 1998, SENTRADO has grown from a small electrical engineering workshop into a trusted industrial automation partner serving clients in 50+ countries with 500+ completed projects.

SENTRADO is a Siemens Authorized Distributor and ABB Certified System Integrator. Our facility holds ISO 9001 quality management certification, and our products comply with IEC, UL, and CE standards. Our testing laboratory is CNAS-accredited.

Our self-owned production facility in Hebei province spans over 5,000 square meters, featuring dedicated assembly lines for PLC, VFD, and power distribution cabinets, a CNAS-accredited testing laboratory, powder coating facilities, and a climate-controlled warehouse.

We deliver automation solutions to clients in over 50 countries across Russia & CIS, Europe, Middle East, Southeast Asia, South America, and Africa. Our domestic presence covers all major industrial centers in China.

Standard PLC control cabinets have a lead time of 2–4 weeks depending on complexity. Complex systems with custom programming typically require 4–8 weeks. We maintain stock of commonly used Siemens and ABB components to accelerate delivery.

As a Siemens Authorized Distributor, we support the full Siemens S7 family (S7-200 Smart, S7-1200, S7-1500). We also integrate Allen-Bradley CompactLogix/ControlLogix, Mitsubishi FX/Q series, and ABB AC500 PLCs based on project requirements.

We manufacture control cabinets from IP20 through IP65. Standard indoor cabinets are IP20–IP41. For harsh environments, we offer IP54 (splash-proof), IP55 (dust and water jet protection), and IP65 (fully sealed) stainless steel or fiberglass enclosures.

There is no minimum order quantity for standard products. For custom-engineered cabinets, we accept single-unit orders. Volume pricing is available for orders of 10+ units.

All SENTRADO systems carry a standard 12-month warranty from commissioning or 18 months from delivery, whichever comes first. Extended warranty options of 24 or 36 months are available upon request.

Yes. Our team of 30+ engineers provides complete PLC programming, HMI development, SCADA configuration, and on-site commissioning. We support remote commissioning via secure VPN and provide comprehensive operator training.

Absolutely. We deploy web-based SCADA systems with secure remote access via PC and mobile devices, including real-time data visualization, alarm management, historical trending, and predictive maintenance via IoT protocols.

We guarantee response within 2 hours for critical issues during business hours. On-site support in China within 24–48 hours. For international clients, we provide remote support first and dispatch engineers for critical situations.

Yes, we maintain an extensive spare parts inventory. We offer spare parts packages at project handover and supply individual components as needed. We also provide preventive maintenance contracts with scheduled inspections.

Standard projects follow: inquiry (1 week), engineering design (1–2 weeks), manufacturing (2–4 weeks), testing (1 week), shipping (1–3 weeks), and commissioning (1–2 weeks). Total: 6–12 weeks for most projects.

Yes, we have delivered projects in 50+ countries, including water treatment plants in the Middle East, building automation in Southeast Asia, and power distribution systems in Africa and South America.

Our most significant projects include a 200+ panel MCC system for a steel mill, a city-wide water treatment SCADA spanning 12 pump stations, and a data center cooling system with 500+ VFD drives managing 50MW capacity.

We accept T/T, L/C, and Western Union. Standard terms are 30% deposit with 70% balance before shipment. For established clients, we offer net-30 or net-60 terms.

Yes, we offer comprehensive OEM/ODM services including custom cabinet design, private-label products, and white-label system integration. Our 5,000m² factory supports batch production with consistent quality.

We actively seek distribution partners worldwide. Qualified partners receive preferential pricing, technical training, marketing support, and dedicated account management. Contact [email protected] to discuss opportunities.